When and how will I be charged?
Placing manual order
If you are placing a manual order with us you simply pay when we have confirmed that the model can be printed and you are happy with the price. If you have already paid and we determine that we cannot manufacture an item in your order we will issue you a refund.
Orders from connected store
In the case of a connected store, the order is sent to 3D Vikings once the customer has paid you using your store’s payment platform. We will notify you once such order comes in and ask to confirm and pay for the fulfillment of that order.
What are the available payment options?
At the moment we only accept PayPal. Please refer to PayPal for payment limits, countries that accept PayPal, disputes, and other terms.
What happens if we can’t manufacture your product?
Given the complex nature of converting digital files into physical products, every now and then we catch designs that are too fragile to create.
If at any point we determine that we cannot manufacture an item in your order, you will not have to pay for it. If we have not yet processed your payment, you will not be charged for the item. If we have already processed your payment, we will issue you a refund.
Refunds for PayPal payments are issued in the original form of payment and will reflect the amount paid. It may take 3-7 business days for the refund to appear in your account.